Frequently Asked Questions

Frequent Questions

Simple answers to your most common questions

Qustion:
Where and how do I correspond with samaknursery.com?
Answer:

You can get in touch with us in the following ways:
For customer related inquiries, visit the Contact Us page
For horticulture, landscape and plants related inquiries visit the Ask Me page
Phone: ( + 91) 124 4382565

Qustion:
Can I view the items personally before I decide to buy it?
Answer:

understand fully, the need to touch and feel before spending and would encourage you to call us at 0124 - 4382565. Our customer service executive will further guide you when and where to see the product physically.

Qustion:
Is there a quality assurance / guarantee on the items I buy?
Answer:

Of course. All our non-perishable goods go under rigorous quality testing measures and protocols. However, due to the nature of some perishable goods like flowers etc. we cannot guarantee such products. Under all circumstances, you can always get in touch with us with any problem and we will try to solve it in the best possible manner.

Qustion:
How do I shop at samaknursery.com?
Answer:

shopping methods are quite similar to other e-commerce portals and websites and is quite self-explanatory. You can keep adding items to the shopping cart and then press the check-out button to complete the transaction. Depending on which method of payment you choose, your items will be delivered to you.

Qustion:
What if I decide that I do not want the item after I have purchased it?
Answer:

As mentioned earlier, we encourage you to physically view the item before you have purchased it. However, refund of payment against goods is not possible unless the delivered goods have been defected in some form or the other, under which circumstances, someone from samaknursery.com would get in touch with you and offer you the best possible option or solution.

Qustion:
Can I pay through my credit card?
Answer:

At the moment we have not integrated a payment gateway through samaknursery.com. Therefore, at the moment it is not possible to pay through credit card. You have three options for payment: Cash-On-Delivery, Demand Draft and Cheque. Whatever method of payment you choose, our customer care executives will immediately get in touch with you and confirm your transaction.

Qustion:
Is the content on samaknursery.com for free?!!
Answer:

YES. For a limited period of time, the entire contents and resources are absolutely free.

Qustion:
How much time does it take to deliver an item?
Answer:

Some items on samaknursery.com are kept in stock while others are specifically made to order. Items that are kept in stock are instantly delivered based on availability. Items that are specifically made to order go immediately into production once the transaction is confirmed. We have included a "Delivery Time" with each item wherever possible.

Technical and Site Related Question

Qustion:
The topic or article is too long. How do I search for a word within a page?
Answer:
By pressing CTRL and F simultaneously (In Internet Explorer), you can search for a phrase or word within a page.
Qustion:
I want to search for plants by specifying the color of a flower or by specifying any other attribute e.g., height. How can I do that
Answer:
Our Plant Finder takes care of that. Click here to access Plant Finder.
Qustion:
How does the Database Search Engine function? (Includes Search Plants, Search Bonsai, Search Seeds, Search Elements etc)
Answer:
When searching for a shopping item like a plant or a seed or a garden element etc., you will utilize our appropriate search engine. Each search engine is defined within its own page. For example, there is a separate Search Plant for the Shopping/Plants page and a separate Search Element for the Shopping/Elements and Accessories page. You can access each search engine from its own page.